Three promises.
Zero exceptions.
No small print.
12-Month Fade-Free Guarantee
If your OXSHIRE piece tarnishes, fades, loses a stone, or fails in any way within 12 months of purchase, we replace it. Completely free. No return shipping cost. No lengthy email chain. No being told it's somehow your fault. We built the piece. We stand behind it.
Why can we offer 12 months when most fashion jewellery brands offer nothing? Because our 3-micron gold plating is three times the industry standard, our steel bases are surgical-grade, and our quality control rejects anything with even a marginal defect. We don't hope our jewellery lasts. We engineer it to.
100% Hypoallergenic Certified
If you've ever had a piece of jewellery turn your skin green, itch, or leave a rash, that wasn't your "sensitive skin." That was nickel contamination. Cheap base metals leach nickel. We use surgical-grade 316L stainless steel, the same grade used in medical implants. We do not use nickel. Not even traces.
Every piece we make is tested to UK REACH compliance standards. Our plating 18K gold, rose gold, or rhodium creates a sealed barrier that is skin-safe for even the most reactive skin types. Thousands of our customers have skin conditions. All of them wear Oxshire without issue. That's not coincidence.
14-Day Zero-Fuss Returns
Changed your mind? It arrived and the vibe is slightly off? Send it back. Full stop. No restocking fee. No passive-aggressive customer service asking why you're returning it. No form that takes eleven minutes to complete. One email. One prepaid return label. Your money back in 48 hours.
We offer 14-day free returns because we are certain you'll love what you receive. The return policy exists as proof of that confidence, not as a trap with seventeen conditions hiding in the sub-clauses. Return window: 14 days from delivery. Condition: unworn, original packaging. That's the entire policy.
Guarantees are easy
to write.
Ours is engineered.
Any brand can write "100% guaranteed" in large gold letters. What they can't all do is explain exactly why they can back it up. We can. Because our guarantee isn't a marketing promise we hope we never have to honour, it's the natural consequence of making jewellery to an obsessive standard that makes failure statistically improbable.
Here is precisely why our guarantee costs us almost nothing to honour. And why your confidence in us costs you nothing either.
Our Quality Control Reject Rate
Before any piece reaches our fulfilment team, it passes a 12-point inspection. Stone security, clasp tension, plating uniformity, finish quality, closure integrity. Fewer than 1 in 200 pieces pass every step and still fail in the field. We reject more at the inspection stage than we ever replace under guarantee. That's not luck. That's engineering.
Gold Plating Depth — 3× Industry Standard
The industry standard for fashion jewellery plating is 0.5–1 micron. We plate at 3 microns minimum. That is the same plating depth used by fine jewellery houses. The difference in material cost is negligible. The difference in longevity is enormous. Our plating doesn't just look like fine jewellery. It's built to the same specification.
Customers Who Would Recommend Us
Across 1,200+ verified reviews, 98% of our customers said they would recommend OXSHIRE to a friend or family member. That number is only possible if what we promise is what we deliver. Not occasionally. Every order, every time. The 2% who wouldn't recommend us? We sent them replacements. Most changed their mind.
Cost to You When We Fall Short
If your piece fails within 12 months, you pay nothing. Not for the replacement. Not for the return shipping. Not for the inconvenience. Zero pounds. Zero pence. Zero conditions. We absorb every cost. We think that's what a real guarantee looks like. Most brands agree in theory. We're one of the few that actually do it in practice.
| Guarantee Feature | Typical Fashion Jewellery | Oxshire |
|---|---|---|
| Plating thickness | 0.5–1 micron | 3 micron (3×) |
| Base metal | Often contains nickel | ✓Surgical 316L steel |
| Returns policy | 14 days, restocking fee | ✓14 days, fully free |
| Quality guarantee | ✗None or 30 days | ✓12 months |
| Hypoallergenic tested | ◐Sometimes | ✓UK REACH certified |
| Stone grade | Ungraded / A-grade | ✓AAA-grade only |
| Replacement cost if it fails | You pay | ✓We pay. Everything. |
| QC reject rate | Unknown / not disclosed | ✓Under 0.5% |
Three steps.
Under five minutes.
Done.
We designed our claims process by asking one question: what would we want if we were the customer? The answer was obvious. Speed. Simplicity. No having to justify yourself to a stranger. No waiting a week for someone to "investigate." Here's exactly what happens when you contact us.
Send one email to support@oxshire.co.uk with your order number and a photo of the issue. That is all we need. You don't need to explain yourself at length. You don't need to prove it's not your fault. One email. One photo. We take it from there.
Our team reviews every claim within 2 hours during business hours (Mon–Fri, 9am–6pm GMT). We confirm your replacement is being processed, or if you'd prefer a refund we initiate that immediately. No waiting a week. No "under review." No silence.
If you choose a replacement, it ships the same business day the claim is approved with a tracking number sent to your email. You don't need to return the original piece first. We send the replacement. You return the original using the prepaid label we provide. You're never left without jewellery.
Fastest for guarantee claims. Include your order number and a photo. We respond within 2 hours Mon–Fri.
support@oxhsire.co.uk →For customers who prefer to message. Same response time. More conversational. UK number only.
Message on WhatsApp →What's covered: Any tarnishing, discolouration, plating deterioration, stone loss, stone loosening, clasp failure, or structural failure of the piece within 12 months of the delivery date.
What's not covered: Accidental damage (dropped, crushed, caught on something), loss, theft, or deliberate modification. We cover manufacturing defects and material failure. Not accidents. Not misuse.
How long you have: 12 months from the date your order was delivered. Keep your order confirmation email it's your proof of date.
What you get: Your choice of a free replacement of the same piece in the same or different plating finish, or a full refund to your original payment method.
The guarantee works
because the jewellery
already does.